Privacy Policy

Andy Cortez Insurance Agency Inc. (“ACIAI,” “we,” “us,” or “our”) is committed to protecting the privacy of individuals who visit our website at aciai.co and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit information through our forms.

ACIAI is a licensed insurance agency (CA DOI Agency License #6011975) located at 2646 Santa Maria Way Ste 105, Santa Maria, CA 93455. We help individuals and businesses find insurance coverage through various carriers. We are an insurance agency, not an insurance company, and we do not underwrite insurance policies.

1. Information We Collect

We collect information that you voluntarily provide to us when you use our website and request insurance quotes. This may include:

• Contact Information: Your name, phone number, and email address
• Location Information: Your ZIP code and address details relevant to your insurance needs
• Insurance-Related Information: Details about the type of coverage you are seeking, vehicle information, property details, business information, or other data necessary to provide you with an accurate insurance quote
• Communication Data: Messages, inquiries, and correspondence you send to us through our website forms or other channels

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide you with insurance quotes and help you compare coverage options from various carriers
• To follow up on your quote requests and respond to your inquiries
• To communicate with you about our services, including policy information and renewal reminders
• To improve our website, services, and overall customer experience
• To comply with applicable legal and regulatory obligations
• To maintain our business records and internal administration

3. HubSpot Forms Integration

Our website uses HubSpot forms to collect information when you submit a quote request or contact us. When you fill out and submit a form on our website, the data you provide is transmitted to and stored on HubSpot's platform. HubSpot processes this data in accordance with its own privacy policy.

We use HubSpot to manage our customer relationships, track form submissions, and follow up on your inquiries efficiently. The information stored in HubSpot is accessible only to authorized members of our team.

4. Google Analytics

We use Google Analytics to collect information about how visitors use our website. Google Analytics uses cookies and similar technologies to collect data such as:

• Pages you visit and time spent on each page
• Your general geographic location (city or region level)
• The type of device, browser, and operating system you use
• How you arrived at our website (referral source, search engine, direct visit)
• Interactions with our website content and features

This information helps us understand website traffic patterns and improve our site. Google Analytics data is processed in accordance with Google's privacy policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small data files stored on your device when you visit our website. We use the following types of cookies:

• Essential Cookies: Required for the website to function properly, including page navigation and access to secure areas
• Analytics Cookies: Used by Google Analytics to collect information about how you use our website
• Functional Cookies: Used by HubSpot to enable form functionality and track form submissions

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

6. Third-Party Services

We may share your information with the following categories of third-party service providers:

• HubSpot: For customer relationship management, form processing, and communications
• Google Analytics: For website analytics and performance tracking
• Insurance Carriers (including Farmers Insurance): To obtain quotes and process insurance applications on your behalf

We do not sell your personal information to third parties. We only share your information as necessary to provide you with insurance services, fulfill your requests, or as required by law.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. We encourage you to take steps to protect your own personal information, such as using strong passwords and keeping your login credentials confidential.

8. Your Rights Under California Law (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information. These rights include:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which the information was collected, the business purpose for collecting the information, and the categories of third parties with whom we share the information.
• Right to Delete: You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions.
• Right to Opt Out of Sale: We do not sell your personal information. However, you have the right to direct us not to sell your personal information at any time.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, please contact us using the information provided in Section 11 below. We will respond to your request within 45 days as required by applicable law. We may ask you to verify your identity before fulfilling your request.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete that information promptly. If you believe that we may have collected information from a child under 13, please contact us immediately using the information in Section 11.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: